Shipping Policy

Last Updated: July 2026

At PRFM, we aim to process and deliver your order as quickly as possible. The information below outlines our shipping process and estimated delivery timeframes.

Order Processing

All orders are processed within 1 to 2 business days after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Australia: 2 to 12 business days

United States: 5 to 12 business days

United Kingdom: 5 to 12 business days

Canada: 6 to 12 business days

New Zealand: 4 to 12 business days

Europe: 5 to 14 business days

Delivery times are estimates only and may vary depending on your location, customs processing and your local postal service.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any applicable promotions for free shipping will be displayed on our website and applied automatically where eligible.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other government charges imposed by your country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Customs inspections

• Severe weather

• Carrier delays

• Public holidays

• High shipping volumes

• Events beyond our reasonable control

PRFM is not responsible for delays caused by third party shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and an order is returned to us, additional shipping charges may apply before the order can be resent.

PRFM is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Where appropriate, we will work with the shipping carrier to investigate the issue and determine the most suitable resolution.

Questions

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@make2perform.co

We aim to respond to all enquiries within one business day.